Privacy Policy

Privacy Policy

Effective Date: March 28, 2026
Last Updated: March 28, 2026

Insta Novation (“SocialOnePoint,” “we,” “us,” or “our”) operates the SocialOnePoint website, platform, and related services at socialonepoint.com (the “Services”).

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, subscribe to a plan, connect social media accounts, schedule or publish content, contact support, or otherwise use our Services.

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Information you provide directly
- Name
- Email address
- Phone number
- Company or business name
- Billing details
- Account login details
- Messages sent to us through contact forms, email, or support
- Content you create, upload, schedule, or publish through the platform

B. Account and subscription information
- Plan type
- Subscription status
- Transaction and invoice records
- Limited billing-related information provided by our payment processors

C. Connected platform information
If you connect third-party social media accounts to our Services, we may collect and store information necessary to provide the Services, such as:
- Account identifiers
- Page, profile, or channel information
- Access tokens or authorization credentials
- Posting permissions
- Basic analytics or engagement data made available by the connected platform

D. Usage and device information
We may automatically collect:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring URLs
- Date and time of visits
- Actions taken within the platform
- Error logs and diagnostic information

E. Cookies and similar technologies
We may use cookies, local storage, and similar technologies to keep you logged in, remember preferences, improve functionality, support security, and help us understand platform usage.

2. How We Use Your Information

We may use personal information to:
- Provide, operate, maintain, and improve the Services
- Create and manage user accounts
- Process subscriptions, payments, renewals, and invoices
- Authenticate users and secure accounts
- Connect, manage, and publish to third-party social media platforms at your direction
- Display analytics, reporting, and activity history
- Communicate with you about your account, billing, support, updates, and service notices
- Respond to inquiries and provide customer support
- Monitor performance, troubleshoot issues, and prevent abuse, fraud, spam, or unauthorized activity
- Enforce our Terms and Conditions and other policies
- Comply with legal, regulatory, tax, accounting, and security obligations

3. Consent and Legal Basis

Where required by applicable law, we collect, use, and disclose personal information with your consent or as otherwise permitted or required by law.

In many cases, we need certain information to provide the Services you requested, including account creation, subscription management, billing, and publishing to connected social media accounts.

You may withdraw consent to certain uses of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may limit your ability to use some features of the Services.

4. How We Share Information

We do not sell your personal information.

We may share personal information with:

A. Service providers
We may use trusted third-party providers for hosting, infrastructure, payment processing, customer support, email delivery, security, analytics, and related business operations. These providers may access personal information only as needed to perform services for us.

B. Connected platforms
When you choose to connect your social media or third-party accounts, information may be shared with those platforms as required to authenticate, publish content, retrieve analytics, or provide platform-related features.

C. Legal or regulatory authorities
We may disclose information where necessary to comply with applicable law, regulation, legal process, lawful request, or to protect our rights, users, systems, or the public.

D. Business transfers
If we are involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be disclosed as part of that process, subject to applicable legal requirements.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:
- Keep users signed in
- Remember settings and preferences
- Understand website and platform usage
- Improve speed, stability, and performance
- Detect suspicious activity
- Measure product effectiveness

You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, meeting legal, accounting, tax, security, and dispute-resolution obligations, and enforcing our agreements.

When information is no longer required, we will delete it, anonymize it, or securely destroy it, subject to applicable law and legitimate business needs.

7. Security

We use administrative, technical, and organizational safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, misuse, or modification.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for using a strong password.

8. International Data Transfers

Our service providers or infrastructure may be located in jurisdictions outside your province, territory, or country. As a result, your personal information may be processed or stored outside your home jurisdiction and may be subject to the laws of those jurisdictions.

Where required, we take reasonable steps to ensure appropriate protections are in place.

9. Your Rights and Choices

Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of certain personal information where applicable
- Withdraw consent to certain processing
- Request information about how your personal information is used or disclosed
- Unsubscribe from non-essential marketing emails by using the unsubscribe link or contacting us

To make a privacy request, contact us using the details below. We may need to verify your identity before fulfilling a request.

10. Children’s Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.

11. Third-Party Services and Links

Our website or platform may contain links to third-party websites, tools, or services, including social media platforms and payment providers. We are not responsible for the privacy practices, content, or security of third-party services. We encourage you to review their privacy policies.

12. Confidentiality Incidents

If we become aware of a confidentiality or security incident involving personal information, we will take steps we consider appropriate to contain, assess, investigate, and respond to the incident. Where required by applicable law, we will notify affected individuals and relevant authorities.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, technology, legal requirements, or business practices. We will post the updated version on this page and update the “Last Updated” date. Your continued use of the Services after changes become effective means you accept the updated Privacy Policy.

14. User Data Deletion Request

Users can request deletion of their SocialOnePoint account and associated data by emailing support@socialonepoint.com from their account email address with the subject Data Deletion Request. We will verify the request and delete or anonymize eligible account data within a reasonable period, except data we must keep for legal, security, billing, or fraud-prevention purposes.

15. Contact Us

If you have questions, requests, or complaints about this Privacy Policy or our privacy practices, contact:

Privacy Officer
Insta Novation
Email: support@socialonepoint.com
Phone: +1 431 813 7173